Rochester Electronics Unveils Enhanced Digital Customer Experience

New online experience optimizes authorized component search, streamlines purchasing, and simplifies order management

March 06, 2024 11:55 Korea Standard Time
  • Rochester Electronics Unveils Enhanced Digital Customer Experience (Photo: Business Wire)

    Rochester Electronics Unveils Enhanced Digital Customer Experience (Photo: Business Wire)

NEWBURYPORT, MASS.--(Business Wire / Korea Newswire)--Rochester Electronics is proud to make sourcing components and managing orders easier than ever with the launch of its new online commerce portal.

The portal has been designed to meet the diverse needs of customers, ensuring a seamless and expedited purchasing process that minimizes order processing time and simplifies order management. With a user-friendly interface and advanced features, it offers a personalized experience, making the portal a convenient one-stop resource for sourcing authorized components.

Since its establishment in 1981, Rochester has always prioritized customer success. Rochester aims to surpass customer expectations by meeting them exactly where they are, anytime, anywhere.

Rochester Electronics’ customer portal empowers customers to:

· Find and quickly purchase future and in-stock inventory using product list uploads (bill-of-materials).
· Expand product searches with enhanced filter options and alternative part recommendations enabling faster browsing.
· Better manage purchases using improved order history services which include order status, shipment tracking, and downloadable invoices and packing slips.
· Purchase online using all major credit cards and now offering payment terms for approved customers.
· Efficiently manage account options like billing, shipping, taxation, terms, and in-stock notifications for out-of-stock products.
· Receive faster global online customer support.

“Our unwavering mission to deliver exceptional customer success drives our digital transformation journey. We understand the importance of meeting our customer's needs and constantly evolving to ensure we provide our valued customers the best possible service.”

- Colin Strother Executive Vice-President, Rochester Electronics

About Rochester Electronics

Rochester Electronics is the world’s largest continuous source of semiconductors-100% Authorized by over 70 leading semiconductor manufacturers.

As an original manufacturer stocking distributor, Rochester has over 15 billion devices in stock encompassing more than 200,000-part numbers, providing the world’s most extensive range of end-of-life (EOL) semiconductors and broadest range of active semiconductors.

As a licensed semiconductor manufacturer, Rochester has manufactured over 20,000 device types. With over 12 billion die in stock, Rochester has the capability to manufacture over 70,000 device types.

Rochester offers a full range of manufacturing services including Design, Wafer Storage and Processing, Assembly, Test and Reliability, providing single solutions through to full turnkey manufacturing.

Rochester is the Semiconductor Lifecycle Solution. No other company compares to the breadth of Rochester’s product selection, value-added services, and manufacturing solutions.

With direct sales and support staff in all major markets, complemented by a network of regional and global authorized channel partners, we aim to meet your needs over the phone or via our e-commerce platforms anytime, anywhere.

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Rochester Electronics
Tracey Corbitt
Director, Global Marketing

This is a news release distributed by Korea Newswire on behalf of this company.